HELP / FAQS
WHAT CURRENCY ARE THE PRICES IN?
All Checkout prices are in Naira.
DO YOU SHIP TO MY COUNTRY?
We ship Worldwide! We offer FREE shipping to All states in Nigeria and Flat rates Shipping on all other countries.
DO YOU OFFER CASH ON DELIVERY?
We offer Cash On Delivery (COD) ONLY in some states in Nigeria namely: Abuja, Lagos and Port Harcourt. More states coming soon!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
- All of our braided wigs ship from the Nigeria via DHL/FEDEX. All orders are processed in 2-4 weeks (weekends and holiday not included) and up to 5 weeks during peak season. We try our best to ship out most orders before 5 weeks. “Ready To Ship” ships out within 1 to 5 business days and delivery varies between 2-5 days within the Nigeria. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
- International Orders: On orders outside of Nigeria, the items will ship after processing (2-4 weeks) and delivery can take up to 4-10 business days from our overseas warehouse to expedite delivery times. Items shipped outside of the Nigeria may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Braided Wigs Online
- Once your braided wigs completes the initial processing, a tracking number is generated (It may take a few days for tracking to be updated because we gather a lot of orders which has to be inspected and ship in batch.) From the day the tracking is generated, it will take 2-5 days to arrive to your address depending on the shipping method you choose. Shipping time will vary based on many factors, especially depending on your location. Around this time you would then receive an email with your tracking number to check for status.
If you don’t have a tracking number after processing time please email us at email@example.com.
I DON’T LOVE MY ORDER, CAN I RETURN IT?
We are committed to your complete satisfaction. Due to the nature of the product which is custom made and the time and effort put into this there are no exchange, return or refund permitted.
- If the wig is defective upon receipt, please contact us for the return address, return is accepted within 7 days after the buyer receives their order
2. If it is quality issue or we shipped wrong wig, Customer pays the return shipping fee item will be replaced after inspection of the wig and store credit issued.
3. After receiving the returned goods, we will make a replacement depends on our available stock, if not available, a refund will be issued.
5. If item is damaged by buyer, we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures taken before leaving our Warehouse, and double checked before sent to you in order to ensure consistency and quality.
We do not accept exchanges unless we send wrong order or your item is defective. It must be in the original state when received if wrong item was sent. Please contact us with your Order ID and one of our team members will help you.
HOW DOES THE 1 YEAR GUARANTEE WORK?
Our 1 year guarantee is an assurance that our braided wigs will last for 1 years if you experience defects on the braids or braids being loose we will replace the unit after inspection to ensure its a quality problem and wasn’t misused.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours of purchase. Please send us an email at firstname.lastname@example.org with your order number or text +234 809-655-7874. A cancellation fee of N 5,000 will be applied.
ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE
ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!!
I HAVE ENTERED AN INCORRECT ADDRESS!
We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed.
I JUST PLACED AN ORDER, BUT I DIDN’T GET A CONFIRMATION EMAIL. WHAT’S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there.
Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you’re still unable to locate your order, please send an email to email@example.com and we’ll be happy to assist you.
WHERE’S MY PACKAGE? HOW DO I TRACK IT?
Within 8-10 weeks of ordering your item, you will receive a tracking number. You can either click on the link or copy the tracking number and visit www.fedex.com. From there you can paste in the tracking number in the appropriate search box. Fedex usually has the most up to date current information about your package’s whereabouts.
WHY DO I HAVE TWO TRACKING NUMBERS?
Every now and then for larger orders or certain products, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster, or base on availability, etc. However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in anyway unless we notify you otherwise.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you look beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.