Returns, Refunds & Exchange Policy

return policy for braided lace wigs online

What’s your return & refund policy?

Return, Refund & Exchange Information

We are committed to customers satisfaction!

We take returns, refunds issues seriously and we will go any length legally with scammers trying to steal from hardworking small business owners and artisans hand braiding these units.

But Due to the nature of the wigs and the time taken to manufacture the braided wigs we sell and health reasons, there is no exchange, return or refund permitted EXCEPT in circumstances mentioned below.
It is against federal law to re-sell used hair, so we cannot accept any hair /braided wigs/ wigs/ handmade /hair accessories that have left their original packaging or that look worn or altered in any way.

CONDITIONS FOR RETURN/ EXCHANGE OR STORE REFUNDS

REFUNDS?

Unfortunately  we can’t offer you a REFUND ONLY EXCHANGE IN 7 DAYS OF PURCHASE.

To be eligible for a return if a wrong item is shipped to you, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These products include:

* Hair Accessories like auto gele, turbans, fascinators etc.

* Handmade Braided Wigs

* Human Hair Wigs

  • Eye lashes

    To complete your exchange , we require a receipt or proof of purchase.

    THERE IS:
  • NO RETURN ON ALL MADE TO ORDER HANDMADE BRAIDED WIGS ORDERS AND HUMAN HAIR WIGS.
  • NO RETURNS ON WHOLESALES.
  • NO RETURNS ON READY TO SHIP WIGS ORDERS.

**SHIPPING FEES IS NOT REFUNDABLE**

CONDITIONS FOR RETURN/ EXCHANGE OR STORE REFUNDS


* If you receive an item that is incorrect or damaged, please email us at info@braidedwigs.com.ng and send us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process.
* Returns must be requested within 2 business days of receipt
* Damaged or missing products must be communicated to a customer services Representative within 48 hrs of receipt.
* NO return authorisation credits or exchange will be issued for any braided wig, wigs or that the lace has been cut or Re-labelled.
* All orders MUST be returned with the gifts included UNOPENED AND UNUSED.
* NO return authorisations refunds or exchange will be used for any lashes or hair accessories products.
* Return freight is paid by customers.

  • Custom duties are paid by the customer, we don’t pay custom duties or levy , kindly check with your country.
  • WE ARE NOT TO TAKE RESPONSIBILITY FOR  ANY MISSING PACKAGE. PLEASE ENSURE YOU WATCH OUT FOR YOUR PACKAGE.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

When Items Are Returned Due to Our Error

We will take the following steps:

* Upon Return products will be inspected by a quality assurance team member.

If its determined that product(s) has been opened, damaged, cut lace, defaced, re-labelled or gifts included not returned Braided wigs Online reserves the rights to dispose of products and withhold a refund.

* If the product is found to meet our return policy a refund will be applied to your account within 72 hours depending on your bank.

**SHIPPING FEES IS NOT REFUNDABLE**

* All deductions from invoice require prior approval.

Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender. Please contact us first before initiating any returns as stated above.
If we ship the wrong wig, buyer pays the return shipping fee item will be replaced after inspection of the wig.
Approved returned items come back to the distribution centre, we are unable to accommodate exchanges by mail.
If an item is damaged by the buyer, lace cut we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures were taken before leaving our Warehouse and double-checked before sent to you in order to ensure consistency and quality.

We do not accept exchanges unless we send wrong order or item is defective. it must be in the original state when received and all gifts accompanied MUST be returned UNOPENED. Please contact us via email at info@braidedwigs.com.ng with your Order ID and one of our team members will help you. 

SHIPPING FEE ( DHL EXPRESS & FEDEX)  IS NOT REFUNDABLE.

CUSTOMER PAYS FOR RETURNING FEES.

ALL ITEM ON SALES ( THANKSGIVING, BLACK FRIDAY, CYBER MONDAY, CHRISTMAS, NEW YEAR, ALL MAJOR HOLIDAYS SALES OR ANY SALES ) ARE FINAL!!! NO RETURN NO EXCHANGE

ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!! 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@braidedwigs.com.ng


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@braidedwigs.com.ng and send your item to: 11 Taiwo Odunuga Close Ire- Akari Estate Isolo Lagos.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift refund for the value of your return. Once the returned item is received, a gift refund will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11 Taiwo Odunuga Close Ire-Akari Estate Isolo Lagos, Nigeria.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 35,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to:
Please note we only Refund for orders that have been processed and shipped. In order to receive refund for your exchange, the hair/wig and hair accessories must be in the same condition as when you received it – TOTALLY UNUSED – NO EXCEPTIONS.

Order Cancellation

If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. Please keep in mind a 20%Cancellation/ ₦ 5000 Restocking fee for products over 70,000 will apply. 

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