Shipping Policy for Braided Wigs Online. COVID-19 UPDATE: Due to Covid-19 Production/processing and shipping might take additional 1 week or more. (This applies to only made to order Braided Wigs)
FOR READY TO SHIP WIGS
The “Ready to Ship” sections ships out 1-3 business days. After processing you will receive your tracking number and your package will be sent out for shipment.
The Free shipping for orders 90,000 Naira and above does not apply to wholesale shipping.
FOR HUMAN HAIR WIGS
Our Human Hair Wigs ships within 4-7 business days while some take between 2-6 weeks. This is indicated on all wigs is our website. During a sale it takes 25 days business days or more to ship all depends on the volume of orders we receive but we try to ship out before 25 business days.
FOR MADE TO ORDER BRAIDED WIGS Due To High Volume, current Processing Time is 2-3 weeks (not including weekends and holidays) We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email, but turn around time is 3 weeks. The “Ready to Ship” sections ships out 1-3 business days. As some of our wigs are made to order and handmade, with the amount of orders we receive the time is needed to make quality wigs. So, During Peak season it may take up to 3-6 weeks to process your order EXCEPT ready to ship items. After processing, you will receive your tracking number and your package will be sent out for shipment. All orders placed after 6:30pm GMT +1 are considered placed the next business day. Please keep in mind that we take our time to make quality wigs that will last for you.
It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order to be available; please order well in advance to give room for unanticipated delays. The delivery estimate provided to you is based on the information received from our shipping carrier. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating processing and shipping times. We entrust our shipping carrier for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs.
You will get an email with your tracking number when your order is ready to ship. Most of the time, we create labels several days in advance, prior to taking them to the post office. Your tracking number may not show any progress for some days. THIS IS NORMAL. It gives us time to gather several orders to ship at once, and gives us time to triple check each piece is perfect and in the right packaging. Thank you for your patience.
Failed Deliveries / Incorrect Shipping Address
Incomplete or incorrect address information is the common cause of shipment delays. Please check the address information on your order and ensure ALL the information (address, house Number, Zip code etc.) needed to deliver your package has been included. The courier service will ship your order to the address you provide. It is extremely important that the information you give us is most accurate and complete. If there is a need for an address correction after your shipment has been sent you will be charged the additional fee our courier service charges us to make the correction. If a parcel is returned due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE OFFERED FOR REFUSED/ABANDONED SHIPMENTS. ALL ITEMS SHIP VIA DHL EXPRESS AND FEDEX WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT COMES WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE. WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED AND BILLING ADDRESS IS CONFIRMED WHEN PAYING BY CREDIT/DEBIT CARD. FREE SHIPPING TAKES 3-5 BUSINESS DAYS ONLY IN NIGERIA DEPENDING ON YOUR LOCATION.
We ship via DHL and FEDEX. It takes 3-7 business days for delivery depending on the shipping method you choose. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don’t ship to your country.
Thanks for your continued patronage.